Systems Thinking


How You Will Benefit

From production and marketing to customer service
and fulfillment, organizations are made up of a
series of interconnected parts. And while each
function may appear to operate efficiently on its
own, a change in just one cog can throw the whole
system out of whack, creating a continuous chain
reaction of problems.
Systems thinking is a proactive problem‐solving
approach that examines the relationships between
various organizational functions and how they
impact each other. What makes systems thinking so
powerful is that it enables you to predict the
consequences—intended and unintended—of a
potential change, eliminate silo thinking, adjust
perspectives to see different viewpoints, and remain
focused on the big picture. By understanding and
implementing the systems thinking process, you will
be able to help your organization find optimal
solutions to complex challenges, improve
innovation, and increase productivity.
The bottom line is that systems thinking empowers
you to solve problems so that they stay solved.
Instead of offering quick‐fix solutions that work
only in the short term, systems thinking gives you
the insight—and foresight—to make decisions and
take actions that benefit your organization in the
long run.

Course Objectives

Successful completion of this course will increase
your ability to:
 Explain what systems thinking is.
 Identify the benefits of using systems thinking in
the workplace.
 Apply the tools of systems thinking to address a
problem or situation.
 Minimize the unintended consequences of
major decisions.
 Recognize the potential pitfalls of implementing
systems thinking in the workplace.
 Use systems thinking to improve innovation and

Key Topics Covered

This course explores the following subjects in depth:
 The core principles of systems thinking, and how
this approach differs from traditional analysis.
 Determining when and how to implement
systems thinking in the workplace.
 The essential terms and diagrams involved in
systems thinking, and how to use them to
analyze a problem.
 Three common factors that can derail systems
thinking—and how to overcome them.
 How to apply systems thinking in the workplace
in ways that benefit you and your organization:
encouraging innovation, boosting productivity,
learning from mistakes, and enhancing leadership
and management skills.

What the Course Offers

 Interactive learning setting
 Opportunity to apply the concepts in a risk‐free
 Thorough set of materials: Instructor Guide,
Participant Guide, classroom PowerPoint
presentation, and one‐page Learning Summary