How You Will Benefit
A supervisor pays more roles than just the overseer.
Supervisors often have to be mentors, delegators,
diplomats, and disciplinarians. Therefore,
supervisors have to know their employees’
strengths, weaknesses, triggers, and apprehensions
and have the communication skills necessary to
effectively steep employees in the right direction.
No matter how poor an employee’s behavior is, it is
ultimately up to the supervisor to correct the
behavior. Sometimes a bad supervisor can be the
source of all the organization’s problems. According
to a Huffington Post survey, employees with bad
managers are the least productive workers. In fact,
65% of respondents said they would take a new boss
over a pay raise!
This course is designed to help you understand you
organization’s problems and challenges at a deeper
level and give you the communication tools to
become an inspiring supervisor. In this guide you will
learn the proper recourse to take with problem
employees to resolve problems, create goals, work
through personal issues, and mediate conflict. As a
result you will be better able to understand your
employees’ behavior and motives and react
appropriately to them.
Successful completion of this course will increase
your ability to:
• Use realism, restraint, and resolve when facing
any tough challenge.
• Resolve conflicts between employees effectively.
• Deal with layoffs in a way that minimizes the
• Show support for employees with performance
issues while building a defensible case for
discipline and/or termination if necessary.
• Deal with employees’ personal problems with
sensitivity and fairness.
• Take control and responsibility in a crisis situation.
Key Topics Covered
This course explores the following subjects in depth:
• Establish and following ground rules and
frameworks to mediate conflict
• The symptoms and solutions of working with
employees who do not take initiative, know itall’s,
whiners, and backstabbers
• How to identify types of personal problems and
general performance issues related to those
• What problems absenteeism. Tardiness and
inappropriate conduct might signal
• The process of EAP (Employee Assistance
• How to prepare termination and have a
termination conversation with an employee
What the Course Offers
Interactive learning setting
• Opportunity to apply the concepts in a risk-free
• Thorough set of materials: Instructor Guide,
Participant Guide, classroom PowerPoint
presentation, and one-page Learning Summary