How to Manage your Emotions


How You Will Benefit

In a typical work day, workers encounter situations that spark a variety of emotions. There are disagreements over decisions, frustration that a boss is not taking you seriously, disappointment over not getting a promotion, or perhaps complete dissatisfaction with a job. In order to get through the day, it is important to know when and how to express emotions, and when to keep them in check. Outbursts, passive-aggressive behavior, or detachment are never responsible ways to handle emotions at work.
One step in managing emotions is to work on emotional intelligence. In a Career Builder survey on emotional intelligence, 71 percent of respondents said they value emotional intelligence in an employee more than IQ. The national survey questioned more than 2600 hiring managers and human resource professionals and revealed that EI is a critical characteristic for landing a job and advancing one’s career.
This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, be able to channel negative energy into more positive and productive activities, and will promote your overall emotional intelligence.

Course Objectives

Successful completion of this course will increase your ability to:
•Recognize the messages our emotions send us at work
•Understand the trigger-perception-response cycle
•Reframe our thinking to avoid emotional outbursts
•Replace emotional outbursts withproductive

Recover from your own or another person’s emotional outburst
•Employ long-term strategies to channel emotions productively in confrontations

Key Topics Covered

This course explores the following subjects in depth:
•Understand the trigger-perception-response cycle
•Learn to recognize and control physical responses to emotions
•Creating productive confrontations
•How to handle your own outbursts and others’ outbursts, in the moment and after the fact
•Understanding the difference between constructive and destructive communication

What the Course Offers

•Interactive learning setting
•Opportunity to apply the concepts in an arisk-free environment
•Thorough set of materials: InstructorGuide, Participant Guide, classroom PowerPoint presentation, and one-page learning Summary