Positive Approaches to Resolving Performance Problems


How You Will Benefit

Many organizations have some sort of goal-setting plan, and many managers do some sort of coaching. However, when the situation gets sticky with employees not performing up to established goals, many managers become uncertain how to handle the situation effectively. Yelling at the employee or ignoring the situation are natural responses, but not the most effective ones.
According to the Ethics Research Center, 62 percent of workers in large companies witness misconduct, compared to 33 of workers in large companies with effective ethics and performance programs!
This chapter will help managers recognize performance problems and give them skills to address the problem effectively. As a result, you will be able to recognize problems and address them appropriately, determine why standards aren’t being met, generate buy-in from employees to meet performance standards, and recognize and celebrate successes.

Course Objectives

Successful completion of this course will increase your ability to:

•Define and identify problem employees or nonperformers

•Assess and confront problem behaviors before more drastic measures need to be taken

•Conduct a successful confrontation session

•Develop and communicate standards that will ensure high-quality performance

•Create a plan for employee “buy-in”and determine what helps motivate your employees

•Carry out disciplinary sessions that work for both you and your employees

Key Topics Covered

This course explores the following subjects in-depth:
•Recognizing the nonperformer or a problem employee
•Four reasons for poor performance: don’tknow, can’t do, isn’t allowed, won’t do
•Creating clear documentation of problem employees
•Dealing with your own emotions when you confront employees
•Approach confrontation without intimidation
•Running a successful confrontation session
•Developing realistic standards
•Determining why standards aren’t being met

What the Course Offers

•Interactive learning setting
•Opportunity to apply the concepts in a risk-free environment
•Thorough set of materials: Instructor Guide, Participant Guide, classroom PowerPointpresentation, and one-page LearningSummary