Coaching conversations


How You Will Benefit

Coaching skills can be applied to a variety of situations. Common coaching situations involve the “big picture” view of identifying a satisfying life path, or a more detailed view of improving performance in specific areas. In all situations, coaching is about tapping into a potential that would otherwise be idle, and using it for the benefit of the employee and the company. According to the International Coach Foundation, coaching improves work performance by 70 percent time management by 57 percent, and team effectiveness by 51 percent.
Coaching also impacts the manager or supervisor who coaches. A Results Coaching Systems study surveyed 30 supervisors who had been trained in coaching techniques. The coaches reported that they changed their managerial style to better empower their staff, with 60 percent feeling more valued by team members and 40 percent feeling more valued by their immediate boss.
This course reviews some basic coaching situations and expands upon them to give participants a chance to practice applying the skills in different situations. This course will establish the context of a situation, then allow the participants a chance to practice or evaluate a portion of a coaching session. As a result you will be able to target specific areas for improvement, motivate and inspire individuals, communicate more effectively as a coach, and increase job satisfaction for your employees and yourself.

Course Objectives

Successful completion of this course will increase your ability to:

•Identify the four steps of a coaching session and how they are applied in various contexts

•Recognize the correct application of inquiry and advocacy in a coaching session

•Apply basic coaching techniques to coaching for:

-Performance improvement

-Career development

-Training for specific skills

-Coaching a business team

Key Topics Covered

This course explores the following subjects in depth:
•The four-step process for conducting a coaching session.
•Types of questions to ask during a coaching sessions
•Inquiry and advocacy as communication techniques
•Coaching for performance improvement, career development, and training specific skills
•How to be an effective business team coach and empower team members
•The four-step process of learning from mistakes

What the Course Offers

•Interactive learning setting
•Opportunity to apply the concepts in a risk-free environment
•Thorough set of materials: Instructor Guide, Participant Guide, classroom PowerPointpresentation, and one-page Learning Summary