Managing Up


How You Will Benefit

The reality of today’s workplace is that individual success depends not just on how well you do your job, but on how well your supervisor does theirs.
A supervisor’s role is not one of command and control, but of collaboration—just as much as your efforts influence theirs, theirs influence yours. When they’re unable to meet deadlines, accomplish goals, and fulfill expectations, those unmet obligations inevitably become yours, and the communication between you can suffer greatly. The principles of managing up are designed to make your supervisor’s life easier. However, you’ll find that becoming in tune with their needs and supporting their daily obligations in turn, benefits you. Your work life will run smoother, you’ll encounter less conflict, and you’ll make a positive impression on your supervisor, ultimately forging a successful relationship.

Course Objectives

Successful completion of this course will increase your ability to:
Identify and support your supervisor’s strengths,weaknesses, and working style.
Proactively seek consistent communication andmonitor data.
Determine your supervisor’s priorities, goals, andpressures.
Establish expectations and a clear system oforganization.
Help to eliminate preventable problems and useeffective problem solving skills to find resolutions.
Exhibit positive behaviors that make you aninvaluable employee.

Key Topics Covered

This course explores the following subjects in depth:
Using common traits to develop a unique pictureof your supervisor’s work style and tailoring yourstyle to better support their needs
How to foster trust with your supervisor andrestore it when brokenDeveloping an agenda that addresses current andfuture issues and how to handle barriers toconsistent, effective communication
How to anticipate supervisor needs and read theirnon-verbal cues
Identifying your supervisor’s goals and stressors
How to use observation to gain additional insightinto your supervisor’s priorities
Questions to consider to ensure expectationsregarding the successful accomplishment ofpriorities are aligned
Strategies for dealing with a non-committal, non-detail-oriented, and/or non-organized supervisor
Implementing simple problem prevention andidentifying the source of most projectmanagement problems
Methods for maintaining positivity, handlingfrustrating situations, and growing your career

What the Course Offers

Interactive learning setting
Opportunity to apply the concepts in a risk-freeenvironment
Thorough set of materials: Instructor Guide,Participant Guide, classroom PowerPointpresentation, and one-page Learning Summary