How You Will Benefit
In a typical work day, workers encounter situations that spark a variety of emotions. There are disagreements over decisions, frustration that a boss is not taking you seriously, disappointment over not getting a promotion, or perhaps complete dissatisfaction with a job. In order to get through the day, it is important to know when and how to express emotions, and when to keep them in check. Outbursts, passive-aggressive behavior, or detachment are never responsible ways to handle emotions at work.
One step in managing emotions is to work on emotional intelligence. In a Career Builder survey on emotional intelligence, 71 percent of respondents said they value emotional intelligence in an employee more than IQ. The national survey questioned more than 2600 hiring managers and human resource professionals and revealed that EI is a critical characteristic for landing a job and advancing one’s career.
This course is designed to give you the tools you need to recognize your emotional triggers, control your emotional and physical responses, and handle other’s emotions. As a result, you will be able to communicate more effectively with supervisors and coworkers, be able to channel negative energy into more positive and productive activities, and will promote your overall emotional intelligence.
