Communication mystery solved


How You Will Benefit

An SIS International Research study reported that 70% of small to mid-size businesses say ineffective communication is their main problem. When communication fails, it costs time and money. A business with 100 employees spends around 17 hours a week clarifying communication! As a result an estimated $ 528,443 in profits is lost annually.
Perhaps they key to the problem is most people assume communication is primarily verbal or written. Dr. John Lund shared some enlightening statistics on message interpretation: 55% is based on facial expressions and body language, 37% is based on tone of voice and only 8% is based on the words used!
Using case studies as a platform to solve the communication mystery, participants will become more aware of the trends in their own communication methods. As a result, participants will be able to challenge assumptions, enhance group listening skills, use active listening skills to problem solve, understand the importance of encouraging others to speak, and prevent costly miscommunication in the future.

Course Objectives

Successful completion of this course will increase your ability to:
•Identify the qualities of an effective leader.
•Make the mental shift from individual productivity to influencing others.
•Recognize style differences in others and cater to their preferences.
•Build rapport using verbal and nonverbal messages.
•Conduct constructive one-on-ones.
•Give positive and negative feedback to different styles.
•Develop individual motivation approaches for employees.
•Facilitate a meeting effectively.

Key Topics Covered

This course explores the following subjects in depth:
•Understand the value of assumptions in communication
•Realize how assumptions can be destructive in communication
•Understand the four paths of expression
•Recognize the traits commonly shown with each path of expression
•Understand the important qualities of assertive speaking
•Identify the traits of the assertive approach including
body language eye contact one of voice

What the Course Offers

•Interactive learning setting
•Opportunity to apply the concepts in a risk-free environment
•Thorough set of materials: Instructor Guide,Participant Guide, classroom PowerPointpresentation, and one-page Learning Summary